Gopaxo
Logo CitizenM

Hotel platforms • Netherlands

CitizenM

CitizenM is a hotel booking platform with a significant international footprint. Founded in 2008 in Netherlands, it lists accommodations across Netherlands, United Kingdom, France, Germany, United States, Switzerland, Denmark, and Taiwan. Below you'll find the essentials on its catalogue, services, cancellation policy and a direct link to the official site.

Netherlands, United Kingdom, France, Germany, United States, Switzerland, Denmark, and Taiwan
Visit the official CitizenM site

About CitizenM

Founded in 2008, CitizenM is a hotel booking platform headquartered in Netherlands. It sells an inventory with a significant international footprint, alongside the other hotel booking platforms indexed on Gopaxo — Booking.com, Airbnb, Expedia and Trip.com.

Why choose CitizenM?

CitizenM's standout features include: free cancellation on most rates, verified post-stay reviews, granular filters by neighbourhood, rating, amenities, multilingual customer support. These make it easy to compare options before booking, and protect your stay if anything goes wrong.

  • free cancellation on most rates
  • verified post-stay reviews
  • granular filters by neighbourhood, rating, amenities
  • multilingual customer support
  • mobile app with app-only deals

How the platform works

On CitizenM, you search by destination and dates. Results are sorted by price, guest rating or relevance. Every listing shows amenities, cancellation policy and verified reviews. The filter engine narrows down by district, budget, property type and specific amenities (pool, parking, pet-friendly).

Pricing, payment and cancellation

CitizenM typically offers two rate families: "refundable" (free cancellation until a deadline) and "non-refundable" (cheaper but locked in). Payment is usually made online at booking; some hotels accept payment at check-in. Local taxes and service fees are included in the price shown.

Booking on CitizenM

From Gopaxo, one click redirects you to CitizenM's official site (https://www.citizenm.com) to finalise your booking. No extra fee is added: you get CitizenM's official rate and its standard customer support.

Most frequent questions about Gopaxo

What is CitizenM?

CitizenM is a hotel booking platform headquartered in Netherlands. It lists accommodations across Netherlands, United Kingdom, France, Germany, United States, Switzerland, Denmark, and Taiwan through a website and mobile app.

Is CitizenM trustworthy?

CitizenM is indexed on Gopaxo based on technical availability and market position. Before booking, check verified post-stay reviews and the terms of sale on CitizenM's official site.

How do I pay on CitizenM?

CitizenM accepts major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay / Google Pay in some regions. Some hotels accept payment at check-in depending on the rate chosen.

Can I cancel my CitizenM booking for free?

It depends on the rate. "Refundable" rates allow free cancellation until a deadline (usually 24 to 72 hours before arrival). "Non-refundable" rates are locked in but 10 to 20% cheaper.

Can I compare CitizenM with other platforms?

Yes. Gopaxo lists CitizenM alongside its main competitors — Booking.com, Airbnb, Expedia, Hotels.com, Trip.com. You can compare catalogues before choosing.

How do I contact CitizenM support?

From your CitizenM account, you can access live chat, confirmation emails with a support phone number, and complaint forms. Many platforms offer multilingual 24/7 support.

Similar platforms

Back to all platformsAccommodations