Traveller Experience
Travel Specialist (M/F)
- Contract
- Full-time (permanent)
- Location
- Paris or 100% remote in France
- Team
- Remote
- Compensation
- €38,000 – €48,000 gross per year
About the role
You are the voice of Gopaxo for our travellers: you answer their questions about itineraries, connections, pricing and European passes (all modes — train, bus, carpooling, plane) and you feed our editorial content on destinations and practical guides.
You work cross-functionally with the product, marketing and partnerships teams. Your field feedback shapes the comparison engine and the FAQ on a daily basis.
Responsibilities
- Answer traveller requests (e-mail, chat, contact form) with expertise and kindness.
- Write destination guides, itinerary articles and practical sheets published on the blog and the FAQ.
- Track the travel market (rail, long-distance bus, carpooling, air): new offers, timetable changes, strikes, promotions — and spread the information internally.
- Nurture relationships with loyal travellers and relay their feedback to the product team.
- Contribute to pricing policy and to the recommendations highlighted on the home page.
Who we're looking for
- At least 2 years of experience in tourism, travel or premium customer service.
- You know the European mobility network — rail (TGV, ICE, Frecciarossa, Interrail, Eurostar), long-distance bus (FlixBus, BlaBlaCar Bus) and low-cost airlines — better than anyone.
- Your written French is excellent; English is essential day-to-day.
- You enjoy both customer contact and writing structured content.
Nice to have
- Experience in an OTA, a travel agency or a rail operator.
- Third European language (Italian, German, Spanish).
- Experience with tools like Zendesk, Intercom or HelpScout.
The team
- Contrat CDI temps plein, basé à Paris avec 2 à 3 jours de télétravail par semaine.
- Mutuelle famille Alan prise en charge à 100 % par l'entreprise.
- Carte Swile pour les titres-restaurant et abonnement transport remboursé à 100 %.
- Budget matériel libre (MacBook Pro, écran 4K, périphériques) à votre arrivée.
- Pass illimité sur tous les trains européens comparés par Gopaxo pour vos déplacements personnels.
- Séminaires d'équipe deux fois par an, dans une destination desservie par nos partenaires.