Booking and payment

Select the offer of your choice on the results page then click the booking button: you're then redirected to our partner's site, with your route and dates already filled in. You complete the order and pay directly with the partner. As soon as your order is confirmed, the e-ticket is sent to you by e-mail.

Since Gopaxo is a comparison engine, payment always takes place on the partner site you book with. We never collect your banking data.

Payment methods depend on the chosen partner. The main ones are credit card (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and, in some cases, ANCV holiday vouchers and split payments. The exact list is shown on the partner's payment page.

Yes. Payment takes place on the partner's secure platform (HTTPS protocol, 3D Secure, PCI-DSS compliance). Gopaxo neither stores nor transmits your banking details.

Yes. When finalising the order on the partner site you can enter the travellers' first and last name independently of the e-mail address used for booking. Note: on certain trains (Eurostar, TGV INOUI Business class, etc.), the name on the ticket must match the ID presented at check.

Yes. The invoice is issued by the partner who sold you the ticket and is sent to you by e-mail in the order confirmation, or accessible in the partner's customer area. If needed, contact the partner's customer service directly. For a simple travel certificate, see the tickets and documents section.

First check your card limit, the accuracy of the data entered and the 3D Secure validation. If the problem persists, try another payment method or contact the partner's customer service. In any case, run a new search on Gopaxo: seats and prices can change quickly.