Delays, strikes and disruptions

Go to the station at the scheduled times: in case of delay, travellers are usually redirected to the next train. Keep your ticket and a delay receipt (station display, conductor's attestation) for any later compensation request.

Yes, under conditions. In France, the SNCF Punctuality Guarantee compensates from 30 minutes of delay on TGV INOUI and Intercités (25% of the price between 30 min and 2 h, 50% beyond 2 h, 75% from 3 h). European regulation EC 1371/2007 applies on long international trips. The request is made directly with the company, like any refund.

Companies are required to communicate the planned transport schedule 24 to 48 h before a strike. You usually receive an e-mail or SMS from the partner who sold you the ticket as soon as a disruption affects your trip.

In case of cancellation, the company offers either a free exchange on another train or a full refund of your ticket. These steps are taken with the partner who issued the ticket, from your customer account or its support service.

Contact first the partner who sold the ticket (their details are in the order confirmation e-mail) for any administrative question (exchange, refund). For real-time information, the rail company's app remains the most reliable source.

Yes, if your train is cancelled or significantly delayed due to a strike, you're entitled to a full refund or a free exchange. Some companies relax their conditions (free exchange across the entire network, for example) during strike periods.

The official company app (SNCF Connect, Trenitalia, DB Navigator, Renfe, etc.) offers real-time tracking of departures and arrivals. You can also check the displays at the station or rail information sites.