FAQ
Trip search and comparison
How to search, compare and understand train prices in France and Europe on Gopaxo.
How do I search for a trip?
From the home page, enter your departure city, arrival city, travel date and number of passengers, then click "Compare prices". Results appear in a few seconds, sorted by ascending price by default.
Which carriers are compared on Gopaxo?
Gopaxo compares four modes of transport. Train: SNCF (TGV INOUI, OUIGO, Intercités, TER), Eurostar, Trenitalia, Italo, Renfe, Deutsche Bahn, ÖBB, NS International, SNCB and European regional operators. Bus: FlixBus, BlaBlaCar Bus, Alsa, Eurolines. Carpooling: BlaBlaCar, Mobicoop. Plane: Air France, Vueling, Ryanair, easyJet, Transavia, Lufthansa and the main European low-cost carriers.
Which countries can I search a trip in?
Our comparison engine covers 160 countries with particularly strong density in Western Europe (France, Italy, Spain, Germany, Belgium, Netherlands, Switzerland, Austria, United Kingdom). We regularly add new networks and partner companies.
Can I search for a round trip?
Yes. Just enter the return date in the search form: we compare round-trip prices and display the total for every combination found. You can also book a one-way only if you prefer.
Why do prices vary between two searches?
Rail fares are dynamic: they evolve based on the load factor, travel date, class and current promotional offers. Two searches a few hours apart can therefore yield different prices. We recommend booking as soon as you find a fare that suits you.
Are the displayed prices up to date?
Yes, prices come in real time from our partners' booking systems. A fare may, however, change between the display on Gopaxo and order finalisation on the partner site. We invite you to check the final price before payment.
How do I sort and filter the results?
From the results page you can sort trips by price or departure time, filter by number of connections (direct or with changes), rail company or time slot. All filters can be combined.
Other categories
How the multimodal comparison engine works
The multimodal comparison engine, partners, free service and how we handle your data.
Booking and payment
Booking process, payment methods, accepted prices and confirmation.
Travel tickets and documents
E-tickets, mobile passes, paper tickets and travel certificates.
Changes and refunds
Exchange a ticket, cancel a booking, get a refund or a credit note.
Travellers and discounted fares
Passenger types, discount cards and reduced fares.
Luggage, bikes and pets
Hand luggage, hold luggage, bikes and pets.
Delays, strikes and disruptions
Rights in case of delay, strike, cancellation, contacts to use.