Changes and refunds

Exchange rules depend on the fare and the company. Some flexible tickets are exchangeable free of charge, others (OUIGO, Prem'S fares, promo tickets) are neither exchangeable nor refundable. Conditions are specified on the partner site before payment validation. Also see the per-company fee details.

Cancellation is possible according to the fare conditions of your ticket. Cancellation is done from your customer area with the partner who issued the ticket. Fees may apply depending on how close the departure is and the type of fare.

The refund must be requested directly from the partner who sold the ticket, from your customer account or its support service. Gopaxo cannot process refunds since payment is not made on our platform.

After the partner validates the request, the refund is generally credited within 5 to 14 business days to the payment method used. This delay also depends on your bank.

Reach out to the customer service of the partner that issued your ticket: their contact details appear in the order confirmation e-mail. If you can't find this information, contact us and we'll help you identify the right contact.

No. Each company applies its own rules: SNCF, Eurostar, Trenitalia, Renfe, Deutsche Bahn or OUIGO don't have the same fee grids or exchange windows. Read the fare conditions carefully before booking.

If the train is cancelled by the company, you're entitled to a full refund or a free exchange, in accordance with European regulation (EC 1371/2007 and following). The request is made with the responsible company.