FAQ
How the multimodal comparison engine works
Everything to know about Gopaxo, its role as a multimodal comparison engine (train, bus, carpooling, plane) and how we list our partner carriers.
What is Gopaxo?
Gopaxo is a multimodal cheap-ticket comparison engine that aggregates, in a single search, train, bus, carpooling and plane offers. We list more than 800 carriers across 160 countries and display, for each route, the cheapest, fastest or most ecological option. Booking and payment then take place directly on the partner site you choose.
How does Gopaxo work?
You enter your trip (departure city, arrival city, date and passengers). We query in real time the train operators, bus operators, carpooling platforms and airlines, then display every available offer sorted by price, duration or carbon footprint. When you select a ticket, you're redirected to the partner site to securely complete your purchase.
Is Gopaxo free?
Yes. Using our comparison engine is entirely free for travellers. We add no service fees on top of the ticket price: the amount displayed is identical to the one offered by our partner at the moment of the search.
Do I need an account to use Gopaxo?
No, no account is needed to search a trip and compare prices on Gopaxo. A customer account may, however, be required at booking, directly on the partner site that issues your ticket.
How does Gopaxo make money?
Gopaxo earns a referral commission from its partners when a traveller books a ticket after comparison. This commission is paid by the partner and is never added to the price of your ticket.
Who are Gopaxo's partners?
We aggregate more than 800 carriers: European rail operators (SNCF, Trenitalia, Renfe, DB, ÖBB, Eurostar, OUIGO, Italo, etc.), long-distance bus operators (FlixBus, BlaBlaCar Bus, Alsa, Eurolines), carpooling platforms (BlaBlaCar, Mobicoop) and the major airlines (Air France, Vueling, Ryanair, easyJet, Transavia, Lufthansa, etc.), as well as authorised official distributors. The available list varies depending on the route searched and the coverage of our feeds.
Is my personal data protected?
Yes. Gopaxo complies with GDPR: we collect only the information needed for your search and never resell it. When you book, the data entered on the partner site is governed by its own privacy policy. See our privacy policy for more details.
Other categories
Trip search and comparison
Round-trip search, listed operators, filters and price variations.
Booking and payment
Booking process, payment methods, accepted prices and confirmation.
Travel tickets and documents
E-tickets, mobile passes, paper tickets and travel certificates.
Changes and refunds
Exchange a ticket, cancel a booking, get a refund or a credit note.
Travellers and discounted fares
Passenger types, discount cards and reduced fares.
Luggage, bikes and pets
Hand luggage, hold luggage, bikes and pets.
Delays, strikes and disruptions
Rights in case of delay, strike, cancellation, contacts to use.